Contact Council's Customer Contact Centre on 1300 268 624.
Upon receiving your enquiry, a Council Officer will investigate. Truck video footage will be viewed to determine if the bin was presented for collection. If it is determined that the Contractor is at fault, the following will apply:
- Dalby: Your bin will be collected within one working day.
- Chinchilla: Your bin will be collected within two working days.
- Other Areas: Unfortunately, it may be a week until your garbage bin can be collected (fortnightly for recycling).
Alternatively, you may transport your waste to the nearest waste facility.
If it is determined that the bin was not presented in time for collection and you still require it to be emptied, charges will apply.