Water Meters

Your Water Meter

As it is a requirement to have a water meter connected, Council supplies and installs a meter with every connection.

To allow for maintenance and reading, you must provide access to your meter at all reasonable times.


Installation of new Smart Meters

How to Locate your Water Meter

How to Read your Water Meter

Water Meter Accuracy

Damaged or Leaking Water Meter

Special Water Meter Reading

Spare a thought for the Meter Reader

More Information


Installation of new Smart Meters

Water is a precious natural resource and one that we should use carefully and wisely.

To help conserve water, Council is in the process of replacing outdated manual read water meters in your community by installing new smart water meters. Your new smart meter is a standard water meter connected to a device that allows electronic reading of the meter.

A smart meter is capable of being read remotely and upon inspection you will notice the water meter has an additional box structure attached. This is the digital or telemetering box which allows the remote reading of the meter.

Council has decided to install smart meters for a number of reasons. The remote read capabilities of smart meters offer a faster and more efficient reading method than conventional meters and as such, allows for more regular read periods, if required, to assist residents in managing their water usage. Smart meters are accurate and can assist with the early detection of leaks reducing undetected water loss.

With the installation of smart meters, Council aims to reduce water loss by up to ten per cent per annum. By continuing to use water carefully and wisely, we can delay the major expense of constructing additional infrastructure such as bores, pipe lines, and water treatment plants.

Council has developed a 10 year plan to replace all manual read water meters with new smart meters.


Meter Replacement Schedule

Under National Water Security Plan for Cities and Towns, Western Downs Regional Council received funding to replace water meters with automated read meter technology. Through this program, all standard meters have been replaced in the communities of:

Chinchilla Kaimkillenbun The Gums
Brigalow Miles Westmar
Bell Condamine Moonie
Warra Tara Kogan
Jandowae Dulacca Wandoan
Jimbour Flinton

Dalby water meters will be fully replaced by 2018 under Council’s meter replacement program.


How to Locate your Water Meter

All the water that enters your property from the Council supply system is recorded on your water meter.
Meters are generally located on the footpath or just inside your property boundary. Below ground meters have a metal or plastic lid and above ground meters have a metal cover. If you are unable to locate your water meter please submit an online enquiry to Council and a local officer will locate your meter.


How to Read your Water Meter

Once you have located your water meter, clean off any dirt from the dial (beware of insects).
Read the meter from left to right.
Black digits denote kilolitres (1,000 litres) and red digits denote litres.

Water meter reading

This meter is reading 60.699 kilolitres

Do You Know How Much Water You Are Really Using?

With households paying for water used, it is important to know your individual water consumption. The more water you save, the more money you save on water and electricity costs.

To calculate your average daily water usage:

  1. Read your water meter now, and again at the same time of the day exactly one week later.
  2. Take the second reading away from the first reading to get your 7-day usage.
  3. Divide this figure by 7 and then divide by the number of people in your household.
  4. Now you have your average daily water use per person.
  5. Now compare this average to Council’s restriction level target.


Water Meter Accuracy

If you require your water meter to be tested to verify the accuracy, an application and the pre-payment of the fee must be lodged with Council. To request a special water meter reading, please contact Council on 1300 268 624.

Please see Council’s fees and charges for water meter testing.
Water meter accuracy fee is refunded if the water meter is found to be faulty.


Damaged or Leaking Water Meter

If your water meter is damaged, unable to be turned off or you suspect a leak, please contact Council on 1300 268 624 as soon as possible.

Council’s plumbers will investigate the problem and undertake any required repairs.

Residents are responsible for the connection from their water meter to their property.
Council maintains the water meter and connection back to the main infrastructure.

Interference with water meters is an offence. Likewise, the property owner is responsible for the cost of repair of water meters when meters are damaged by vehicles, lawn mowers etc.

Water meters must always be accessible to Council officers. The owner is also responsible for all of the installation after the water meter.

Often it is difficult to tell if you have a leak. Key signs of a leak include:

  • an unusual green patch of turf near the meter or on the footpath
  • moisture around the meter or a wet patch on the footpath
  • water lying in the roadway (outside of rainfall events)
  • sound of running water in a stormwater drain (outside of rainfall events)

Council operates a leak detection program and is committed to reducing unaccounted-for water.

The broad goals that Council aims to achieve in respect of water loss management are:

reduced leakage levels;

  • to minimise the cost of operating the water supply;
  • to defer capital expenditure on augmentation works; and
  • to ensure that water tariffs are equitable for consumers.

Special Water Meter Reading

If you require your water meter to be read outside of Council regular reading schedule, an application and the pre-payment of the fee must be lodged with Council.

To request a special water meter reading please contact Council on 1300 268 624.
Please see Council’s fees and charges for water meter testing.


Spare a thought for the Meter Reader

It only takes a few moments for us to read your water meter, but this simple job is sometimes made difficult when we don’t have easy access to the meter.

A clear space of at least 300 mm around and 1200 mm above your water meter is required.

Please clear dirt and mulch, and prune overgrown plants.

If you have a dog, please display a sign and keep the dog secured away from the meter area.

All we need is a few moments each year to read your meter.

More Information

For more information on water meters, contact Council on 1300 268 624.