Boil Water Alerts

Boil Water Alerts

Boil water alerts are issued when residents are considered to be at risk of exposure to a contaminated water source. In the case of a boil water alert a public notification will be issued to provide advice to take precaution when accessing the public water supply.

To ensure the safe consumption of water, see the suggested safety measures below:

Water for consumption should be brought to a rolling boil for 1 minute. Kettles with automatic cut-off switches are suitable and variable temperature kettles should be set to boil. Water should then be allowed to cool and stored in a clean, closed container and refrigerated. Care should be taken to avoid scalding injuries.

Cooled boiled or bottled water should be used for:

  • Drinking
  • Cooking
  • Washing and preparing food or beverages (such as seafood or salads)
  • Post mix soft drink systems
  • Coffee machines
  • Making ice
  • Preparing baby formula
  • Brushing teeth
  • Bathing babies and toddlers
  • Other potable water uses

Children should take bottled or cooled boiled water to school/child care.

Special care is advisable for certain customers at this time; these include people with severely compromised immune systems (the immunosuppressed), individuals receiving dialysis treatment and aged individuals.

Unboiled water may be used for:

  • Showering and bathing (avoid swallowing water)
  • Washing dishes in hot soapy water by hand or in a dishwasher, providing dishes are air-dried before being used after washing
  • Garden irrigation, providing foods are washed with cooled boiled water prior to consumption
  • Animals drinking water; unboiled water carries no greater risk to them than the typical water they have access to (puddles, watercourses, dams etc.)
  • Washing clothes
  • Flushing toilets