Waste Collection HomeDoing BusinessEnvironment and HealthWaste Collection Garbage and Recycling Collection Service This service features a weekly garbage service and a fortnightly recycling service (yellow lid bin). The day of service is listed on the recycling wheelie bin - this is for both the weekly garbage and fortnightly recycling bins. Day of Service Maps Name Size Bin Collection Map – Chinchilla 373.25 KB Bin Collection Map – Dalby 501.06 KB Bin Collection Map – Dalby Rural 413.19 KB Bin Collection Map – Miles 375.20 KB Bin Collection Map – Tara 363.57 KB Bin Collection Map – Tara Rural 816.82 KB Bin Collection Map – Wandoan 168.51 KB JJs Collection Route 131.49 KB Collection Area Maps Name Size Bell Colkerri collection area 157.67 KB Brigalow, Kogan, Moonie collection area 146.51 KB Chinchilla collection area 272.45 KB Dalby collection area 329.22 KB Drillham Dulacca Condamine collection area 185.05 KB Jandowae collection area 143.04 KB Miles collection area 165.11 KB Tara collection area 139.82 KB Tara Rural collection area 277.24 KB Wandoan, Gulugaba collection area 163.04 KB Warra, Macalister, Kaimkillenbun, Jimbour collection area 198.62 KB Western Downs Overview Collection Areas 258.36 KB Westmar Glenmorgan Flinton Meandarra collection area 180.05 KB Fact Sheets Name Size How and When To Present Your Bin 349.57 KB Recycling Calendar 2018-2019 (What Can Be Recycled Tips) 1.71 MB Conditions of Service It is important to have your bin out for collection by 6.00am on your collection day. Please place your bin with the bin opening facing the road and always keep the bin clear of: Overhead wires Trees and branches Power poles Parked cars Heavy traffic Sloping / uneven ground Ensure that the bin lid can be closed and not overfilled with excess rubbish. Maximum serviceable weight for a wheelie bin is approximately 50kg. Recycling What can be recycled Glass bottles and jars (no lids please) Clean newspaper, paper, magazines and brochures Steel and aluminium cans, and empty aerosols Milk and juice cartons Rigid plastic containers and bottles from the kitchen; bathroom and laundry Cardboard boxes and cartons What can't be recycled Nappies Polystyrene foam Plastic bags, packets and film Syringes and medical waste Light globes, mirrors and window glass Food scraps Gas bottles, batteries, paint and oil Ceramics, crockery and glasses Soil, rocks and grass Chemicals and pesticides FAQs About Waste Collection How do I know what day my bin will be collected? See Days of Service Maps above or contact Council's Customer Contact Centre on 1300 268 624. What happens if my wheelie bin splits / loses a lid? Residents should contact your Customer Service Centre as above and a repair or replacement wheelie bin will be arranged. What should I do if my wheelie bin was not emptied? If your bin was not emptied due to it not being put out prior to collection, refuse can be taken to the closest waste facility, otherwise it will have to wait for collection the following week. Should your bin be missed due to other circumstances, please contact your Customer Service Centre for investigation. In this regard, the collection contractor is able to view truck video footage to determine if the bin was left out for collection. If I move into a new house / unit etc and it doesn't have a wheelie bin, what should I do? Contact your Customer Service Centre as they will have to determine whether a service has already been commenced for that property and whether or not just a replacement bin is required. For all new dwellings / units etc Council cannot commence a waste service until a final inspection has been carried out and copy of the Form 21 has been received by Council. What will the collection service cost me? Please refer to Council's Fees and Charges Schedule. Can I be charged on a pro-rata basis? (The number of times my bin is out for collection) Unfortunately pro-rata charging is not an option, as it would be administratively impossible to implement with Council's rating system. You will be charged a standard service fee via your rates notice, regardless as to whether your bin is presented for collection each week (garbage) / fortnightly (recycling). Will I be charged at the waste disposal sites? Fees do not apply for the disposal of domestic refuse at any of Council's waste facilities as per the current Fees and Charges Schedule. However, fees typically apply to commercial, industrial, demolition and construction waste. What do I do if there is nowhere to leave my bin for collection? Should your kerb be unformed or there is no obvious location to leave your bin to be serviced, bins can be left on: the edge of driveways; the opposite side of the road; or adjoining streets (please notify Council) I cannot take my bin to the road as I have a long driveway. It is the resident's responsibility to ensure bins are left at a suitable site for collection and returned to a safe storage area as soon as practicable following the service of the bins. It is not permitted to permanently leave the bins on the footpath or wherever they are left for servicing. Residents may choose to: leave the bins at the property's entrance and dispose of garbage and recyclables into the bins upon leaving the property. Should theft be of concern, the resident may choose to chain the bins to a fence post or similar; or drive the bins to the road (by attaching bins to a tow ball or by lifting the bins into the back of a utility or similar). What do I do if my bin is damaged or stolen? It is the resident's responsibility to ensure bins are left at a suitable site for collection and returned to a safe storage area as soon as practicable following service of the bins. However, should your bin/s be stolen or damaged, please contact Council on telephone 1300 268 624. Stolen bins will be replaced. Damaged bins will be repaired where possible. However, if the bin is not serviceable, it will be replaced. Please leave the damaged bin out until it is repaired or replaced. Please do not place garbage or recyclables in a bin which is to be repaired or replaced. What can I do if I want another service? Contact Council on telephone 1300 268 624 to request an additional service. Please note that ratepayer consent MUST be provided, as additional services will incur an additional fee. What do I do if my bin service is missed? Contact Council on telephone 1300 268 624. Upon receiving your enquiry, a Council Officer will refer to an electronic log which records the servicing of each bin. If it is determined that the Contractor is at fault, the following will apply: Dalby: Your bin will be collected within one working day. Chinchilla: Your bin will be collected within three working days. Other Areas: Unfortunately, it may be a week until your garbage bin can be collected (fortnightly for recycling). Alternatively, you may transport your garbage to the nearest waste facility. If it is determined that the bin was not presented in time for collection, charges will normally apply. What happens to my recyclable waste once it has been collected? All recyclable goods will be directly transported to a 'bulking up' facility in Toowoomba for subsequent transport to a Materials Recovery Facility (MRF) in Brisbane. Here, the recyclables will be sorted then transported to various locations to be reprocessed into new products. Will my garbage and recycling bins be collected on the same day? Yes, but remember garbage will be collected weekly and recycling fortnightly. View the 2018/2019 Collection Calendar here. How do I know what to place in my recycling bin? Click here to view tips on recycling, alternatively all recycling bins have "Instructions of Use" stamped on the lids.