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Service revamped to make dog registrations easier than ever

6 June 2016

Mayor Paul McVeigh and Spokesperson for Planning and Environment Cr Andrew Smith proudly demonstrate the innovative new Dog Renewal Smart Notice developed by staff that will be launched this July.

Mayor Paul McVeigh and Spokesperson for Planning and Environment Cr Andrew Smith proudly demonstrate the innovative new Dog Renewal Smart Notice developed by staff that will be launched this July.

It has never been easier to renew your dog registration with Western Downs Regional Council thanks to a comprehensive review of the service that is delivering a range of new innovative improvements designed to reward responsible pet owners.

Forget having to visit Council and line-up each year to renew your registration and receive your dog tag, the new service delivers online convenience, flexibility and less paperwork.

  • New digital Smart Notice sent directly to your phone, means dog owners can pay their renewal, update their details and receive their dog registration tag – all without leaving home;
  • The new three year registration option allows owners to simply ‘set, pay and forget’ until they receive a renewal reminder notice in three years’ time;
  • The new-look dog registration service is the first project completed by Council’s internal ‘Innovation Lab’ where staff were tasked with the challenge of improving processes to deliver better customer experiences;
  • All the work has been done in-house, including listening to our customers for improvement ideas.

Mayor Paul McVeigh said that the revamped dog registration renewal service is all about making it easier for people to do business with us.

“July’s dog registration renewal period is one of the busiest times of the year and people simply don’t have the time to visit a Customer Service Centre and wait in line. We wanted to make it easier for our customers,” he said.

“So we challenged our staff to run the service through our ‘Innovation Lab’ and we’re extremely proud of the results. The convenience and flexibility delivered with the new Smart Notices and three year registration options alone, significantly improve the customer experience.”

Spokesperson for Planning and Environment Cr Andrew Smith said other changes to the dog registration service focused on streamlining processes and rewarding responsible dog owners.

“A great example of how customer insights have informed the new service is our new Puppy Fee for dogs under six months of age. This new fee is capped at the lower desexed rate for the first year to recognise that while puppies must be registered at three months, they cannot be desexed until at least six months,” he said.

“This gives responsible owners a 12 month period in which to desex their new pet before moving to the higher entire dog rate.

“We’ve also removed unnecessary red tape, like the requirement to complete a form and pay a fee for an initial replacement tag. It’s now as simple as calling us to arrange this.

“If you’d like to know more about our improved dog registration process please visit Council’s website. I also encourage you to make sure you’re ready for Smart Notices by updating your current contact details by calling 1300 COUNCIL.”

For more information about Smart Notices and the new dog registration process visit our Smart Notices webpage.

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