Water Customer Service Standards

Under the Water Supply (Safety and Reliability) Act 2008, service providers are required to compile customer service standards to ensure customers are protected by standards relating to the supply.

The purpose of this document is to specify levels of service in relation to Western Downs Regional Council’s (WDRC) potable and non-potable water schemes and sewerage services.

As a service provider, WDRC customer service standards must state:

  • a target for the level of service to be provided for the customer service standards key performance indicators; and
  • the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution.


Water and Sewerage Customer Service Standards